Contact details: email@example.com or Level 1, 83-97 Kippax St, Surry Hills NSW 2010, Australia.
- What is personal information?
- What types of personal information does Marque Group collect?
- How do we collect your personal information?
- For what purposes do we collect, use and disclose your personal information?
- What happens if you don’t provide personal information?
- To whom do we disclose personal information?
- Does personal information leave Australia?
- How do we protect personal information?
- What about information you provide in job applications?
- Is the personal information we hold accurate?
- Links, cookies and use of the Marque Group website
- How you can access and correct personal information we hold about you
- Queries, comments and complaints about our handling of personal information
- Contact details
1.1 Where applicable, Marque Group will handle personal information relying on the related bodies corporate exemption and the employee records exemption in the Privacy Act and any other applicable exemptions in the Privacy Act or other legislation.
1.3 Marque Group companies are independent entities and may have privacy policies which differ from ours. Marque Group companies are responsible for their own privacy policies and privacy practices. Please contact the company directly for more information. Our companies.
2. What is personal information?
3.What types of personal information does Marque Group collect?
3.1 The types of personal information Marque Group collects from you depends on the circumstances in which the information is collected.
3.2 Marque Group may collect contact details including your name, email address, phone numbers, and relevant company detail upon you providing this information to us through our website.
3.3 Where relevant, Marque Group may ask further questions and use answers you provide to supplement information in relation to your dealings with Marque Group or its companies.
3.4 When using the Marque Group website, we, our companies, or our third party service providers may collect website usage information such as your IP address, your Internet service provider, your browser version, the website or search engine string that referred you to us and the next website you go to, the pages you request, the date and time of those requests and the country you are in. Except where you directly provide it to us via the website, we do not collect personal information such as your name, email address, phone number or company when you are browsing our website.
3.6 If you do provide sensitive information to us for any reason (for example, if you provide us with information about a disability you have), you consent to us collecting that information and to us using and disclosing that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
3.7 Occasionally, sensitive information in relation to an individual’s business affiliation or membership of a trade or similar association may be provided to us but we do not actively seek this information. We will only use and disclose that information for the purpose for which you disclosed it to us and as permitted by the Privacy Act and other relevant laws.
3.8 In addition to the types of personal information identified above, Marque Group may collect personal information as otherwise permitted or required by law.
4. How do we collect your personal information?
4.1 Marque Group collects personal information in a number of ways. The most common ways we collect your personal information are:
i. directly from you when you provide it to us, our companies or representatives (e.g. via our customer service team);
ii. via other websites from which you request information on Marque Group or its companies’ goods or services;
iii. via our website or when you deal with us online (including through social media);
iv. via any market research agencies we choose to engage;
v. when you enter a competition or promotion;
vi. from publicly available sources;
vii. from our related companies; and
viii. from third parties (for example, from referees if you apply for a position as an employee or contractor with Marque Group or one of its companies).
5. For what purposes do we collect, use and disclose your personal information?
5.1 The purposes for which we use and disclose your personal information will depend on the circumstances in which we collect it. Whenever practical we endeavour to inform you why we are collecting your personal information, how we intend to use that information and to whom we intend to disclose it at the time we collect your personal information.
5.2 We may use or disclose your personal information:
i. for the purposes for which we collected it (and related purposes which would be reasonably expected by you);
ii. for other purposes to which you have consented; and
iii. as otherwise authorised or required by law.
5.3 In general we collect, use and disclose your personal information so that we can do business together and for purposes connected with our business operations.
5.4 Some of the specific purposes for which we collect, use and disclose personal information are as follows:
i. to facilitate your request for a referral to a Marque Group company, to add you to a mailing list or to respond if you request information (including via the Marque Group website or via an email you send to us);
ii. to record and maintain the details of your contact for audit purposes, or details of interactions with ensuing products or services as supplied by Marque Group companies for administration purposes;
iii. to facilitate the provision of products and services you acquire from us, or our companies, pursuant to your requests;
iv. to inform you in the event of changes to our products and services which may affect what we provide you or the onoing delivery of these products and services;
v. to issue reminders relating to these products and services you acquire from us;
vi. to improve our products and services;
vii. to contact you (directly or through our service providers and marketing research agencies) to obtain your feedback and to find out your level of satisfaction with our companies’ products and services through surveys;
viii. Internal reporting and evaluation;
ix. to facilitate your entry and participation in a competition or trade promotion;
x. to provide goods or services to you or to receive goods or services from you;
xi. to address any issues or complaints that we or you have regarding our relationship; and
xii. to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.
5.5 We may also use and disclose your personal information for the purpose of direct marketing to you where:
i. you have consented to us doing so; or
ii. it is otherwise permitted by law.
6. What happens if you don’t provide personal information?
6.1 Generally, you have no obligation to provide any personal information requested by us. However, if you choose to withhold requested personal information, we may not be able to provide you with the products and services that depend on the collection of that information.
7. To whom do we disclose personal information?
7.2 This may include disclosing your personal information to the following types of third parties:
i. Marque Group’s companies;
ii. our contractors (including mailing houses, marketing agencies, insurance providers, website and data hosting providers and other IT suppliers);
iii. other persons who perform services for, or in connection with, us (including to facilitate the delivery of purchases, for electronic direct mailing, for credit card payment authorisation, for trend analysis, for market research, for promotions and for the provision of statistical sales information to industry bodies);
iv. companies who may use your personal information in order to tailor electronic advertising to you (e.g. on a webpage) in relation to our products and services;
v. our accountants, insurers, lawyers, auditors and other professional advisers;
vi. any third parties to whom you have directed or permitted us to disclose your personal information (e.g. referees);
vii. in the event that we or our assets may be acquired or considered for acquisition by a third party, that third party and its advisors;
viii. third parties that require the information for law enforcement or to prevent a serious threat to public safety; and
ix. otherwise as permitted or required by law.
7.3 Where we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose we disclosed it to them and in a manner consistent with the Privacy Principles under the Privacy Act, e.g. by (where commercially practical) including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.
7.4 If you post information to certain public parts of our website or to our social media pages, you acknowledge that such information may be available to be viewed by the public. You should use discretion in deciding what information you upload to such sites.
8. Does personal information leave Australia?
8.1 Many Marque Group companies and third parties to whom we disclose personal information are located outside Australia. For example, we may disclose personal information to our related companies overseas and to our overseas service providers.
8.2 The countries in which these third parties are located will depend on the circumstances. In the ordinary course of business we commonly disclose personal information to parties located in the United Kingdom, Ireland and New Zealand (where our Marque Group companies are located). Except where an exception applies under the Privacy Act, we will take reasonable steps to ensure that such overseas recipients do not breach the Privacy Principles in the Privacy Act in relation to such information.
9. How do we protect personal information?
9.2 Your personal information will not be “sold” by Marque Group to any other organisation for that organisation’s unrelated independent use.
10. What about information you provide in job applications?
10.1 If you submit a job application to Marque Group, we will use the information provided by you to assess your application. Marque Group may disclose the information contained in your application to contracted service providers for purposes such as screening, aptitude testing, and human resources management activities.
10.2 If you refuse to provide any of the information requested by Marque Group, or to consent to Marque Group disclosing your questionnaire to its service providers, we may be unable to consider your application (or if you have been successful in being employed by Marque Group, we may not be able to consider you for particular roles or positions within Marque Group).
10.3 Marque Group will handle health information in accordance with all applicable laws.
11. Is the personal information we hold accurate?
11.1 We endeavour to maintain your personal information as accurately as reasonably possible. We rely on the accuracy of personal information as provided to us both directly (from you) and indirectly (e.g. from one of our companies or third-party suppliers).
12. Links, cookies and use of the Marque Group website
12.3 We and our third-party service providers use this technology to generate statistics and measure site activity to improve the usefulness of customer visits. During normal website usage we do not collect or store personal information such as your name, mailing address, email address or phone number.
13. How you can access and correct personal information we hold about you
13.3 If you wish to access, correct or update personal information held by a Marque Group company, or unsubscribe from direct marketing from a Marque Group company, please contact that company directly.
14. Queries, comments and complaints about our handling of personal information
14.2 When contacting us please provide as much detail as possible in relation to your question, concern or complaint.
14.3 Marque Group will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.
14.4 If you are not satisfied with the outcome of our assessment of your complaint, you may wish to contact the Office of the Australian Information Commissioner.
15. Contact details
15.1 Please address all privacy complaints to:
Attention: Marque Group Privacy Officer
Level 1, 83-97 Kippax St
Surry Hills NSW 2010
15.2 If you wish to seek access to or correct or update any personal information we hold about you, or to unsubscribe from or change your contact preferences in relation to our direct marketing, email us at firstname.lastname@example.org.