A leading customer experience management business, aura harvests customer opinion, using it as the foundation to provide customer feedback to improve the performance of global brands.

aura enjoys relationships internationally with leading automotive, public sector, transport, financial services, telco and retail brands, delivering a range of customer-focussed solutions. These solutions are often integrated with existing customer service, training and CRM platforms, providing a cutting-edge way to understand and action customer behavioural insights.

Our clients work with us because we offer an unparalleled level of service delivery, which paired with our innovative, hybrid solutions deliver tangible results on a global scale. Our CE platforms are described by clients as best-in-class. Furthermore, our unique Insight methods, combined with our 18-year heritage, allow us to provide actionable consultancy, returning measurable growth for the brands we support.

A top lead management platform based in New Zealand, AutoPlay empowers dealerships, dealer groups and automakers with the tools they require to maximise sales, streamline processes, and improve efficiency, accuracy and transparency within individual dealerships and across networks. All leads are displayed on one expert platform, helping navigate the road-to-the-sale more efficiently and effectively.

With a results-focused approach, AutoPlay specialises in converting leads and test drives to vehicle sales. Consistent, actionable and powerful data helps to form a single view across all sales activity and drive more sales opportunities to each dealership or business. AutoPlay helps save automakers and dealerships money, whilst increasing their bottom line via real-time insights into lead management.

At its core, Autoplay creates smart digital tools for smart salespeople: it makes lead management easy via one simple platform that captures all leads and all lead information. Helping buyers connect with sellers through these smart digital tools, Autoplay provides the ultimate solution that helps salespeople sell more cars.

Smart Loyalty specialises in helping companies craft, implement and operate world-class loyalty programmes.

Founded in 1997 as a specialist business to business (B2B) loyalty and marketing company, Smart Loyalty works with blue chip organisations and household brands across a wide range of industries to enhance customer loyalty and power business growth. Smart Loyalty provide its customers with the information and insights they need to make smarter business decisions, and throughout this process, build rewarding and long-term customer relationships.

From coalition B2B programmes through to customised incentivised engagement strategies, Smart Loyalty’s solutions are trusted by leading New Zealand and Australian brands such as Toyota, Ford, Mobil, Caltex, Chevron, Deloitte and Bunnings. Smart Loyalty has over 1,200 partner businesses and 30,000 programme members on its database, all receiving rewards for their business spend.

With Smart Loyalty’s expertise, businesses big and small have built lasting, profitable relationships with their customers for more than 20 years.

Founded in 2001, Three60CRM is a leading provider of automotive CRM software, database management, direct marketing, training and consultancy. They remain at the forefront of technology and best practice, providing the latest solutions to meet the needs of their customers.

Their products include an innovative, next-generation automotive customer engagement solution. Along with a tailored, user-friendly online platform, Three60CRM has in-depth knowledge of global processes, integrating multiple data sources to create efficiencies and personalised customer experiences.

The Three60CRM team of field-based consultants helps develop CRM experts across their respective automotive networks, in both sales and aftersales.

Working with both OEMs and dealers, Three60CRM prides itself on delivering data, support and coaching in a way that tangibly drives long-term performance. Focusing on long-term retention and profitability by offering a tailored approach to meet customers’ specific needs, Three60CRM’s customers enjoy significant ROI from their business partnerships.

Vital Software is a leading provider of data-driven solutions for the automotive industry, with its customers including best-of-breed manufacturers, dealer group, and dealership businesses.

Vital Software strives for innovation across its international markets, translating technology into real solutions to add value and change the way their customers do business. They deliver this value to their customers through strategic industry alliances and extensive research and development investments.

Vital Software partners with all its stakeholders, internal and external, to deliver innovative, high quality, cost-effective products and services. They are dedicated to creating software that works the way the automotive industry does, powering some of the biggest global brands with web-based lead management and CRM software.

Vital Software assists with Customer Relationship Management (CRM), Lead Distribution, CSI Management, Service and Parts Performance reporting, and more, with offices in both Australia and the United Kingdom.