Streamlining customer follow-up and service improvement.
Improvement plans analyse from root cause through to success measurement, and extensive marketing suites provide ideal solutions to plan, deliver and report on marketing efforts across the dealer group.
Our team of marketing specialists advise on customer sentiment through behavioural analysis. Using captured data, we can advise on engaged customers, predict purchasing behaviour and revenue, and most importantly, identify customers with issues resulting in declining spend, to prevent losses and decrease costs associated with customer reacquisition.
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