Streamlining customer follow-up and service improvement.
Configuration tools for the dealership to schedule customer contact points and measure customer satisfaction, with comprehensive reporting functionality, including data-driven graphical reports with drill-down functionality into individual customer issues.
Improvement plans analyse from root cause through to success measurement, and extensive marketing suites provide ideal solutions to plan, deliver and report on marketing efforts across the dealer group.
Our team of marketing specialists advise on customer sentiment through behavioural analysis. Using captured data, we can advise on engaged customers, predict purchasing behaviour and revenue, and most importantly, identify customers with issues resulting in declining spend, to prevent losses and decrease costs associated with customer reacquisition.
Other services including optimising and improving customer experience survey engagement for OEMs, enabling them to create and execute relevant, customer-centric business strategies to exceed expectations at all stages of the customer journey.
This solution is developed by:
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